FAQ’s

💬 Do you offer Cash on Delivery (COD)?
Yes! COD is available for orders ₱1,000 and below, with a 4% COD fee. Pay in cash upon delivery—no card required! 

Please note: Returning items will forfeit your eligibility for future Cash on Delivery (COD) orders.

If you wish to place a COD order above ₱1,000, kindly send us a message so we can assist you further.

📦 How long does shipping take?
We ship via J&T Express. Estimated delivery times:
• Metro Manila & Luzon: 1–2 business days
• Visayas & Mindanao: 3–4 business days
• Island Areas: 5–6 business days

💎 What materials do you use for your products?
Our pieces are made with high-quality materials that are both beautiful and durable:
• Hypoallergenic Stainless Steel – Gentle on sensitive skin
• Thick 14K–18K Gold Plating – PVD coated for a long-lasting, luxurious finish
• Premium-Grade Cubic Zirconia Stones – Diamond-like sparkle and clarity
• Water-Resistant & Tarnish-Resistant – Made for everyday wear
• Nickel-Free & Lead-Free – Safe for sensitive skin

Each piece is crafted to shine with you — effortlessly elegant and made to last.

🔄 Can I return or exchange my order?
Due to hygiene reasons, earrings are strictly non-refundable and non-exchangeable, unless the item has a factory defect, which will be subject to investigation and approval.

To qualify for a return or exchange, the item must be in its original, unused condition, and you must contact us within 48 hours of receiving your order.

💳 What are your payment options?
We offer a variety of secure payment methods:
• COD (₱1,000 & below only, with 4% fee)
• Credit/Debit Cards (via PayMongo)
• Atome – Credit card installment option via PayMongo
• GCash, GrabPay, Maya, Bank Transfer (via PayMongo)
• PayPal

📩 I have another concern. How can I contact you?
We’re happy to assist you! Reach us through any of the following:

• Email: hello@shinebrightph.com
• Instagram: @shine.bright.ph
• Facebook: Shine Bright PH