7-days Return / Exchange Policy

• What is your return or exchange policy?

At Shine Bright PH, we want you to be completely satisfied with your purchase. That's why we offer a 7-day return or exchange policy. If for any reason you are not happy with your order, you can return or exchange it within 7 days of receiving it.

• How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team at hello@shinebrightph.com. They will guide you through the process and provide you with the necessary instructions.

• What items are eligible for return or exchange?

Most of our products are eligible for return or exchange, as long as they are in their original condition and packaging. However, for hygiene reasons, we cannot accept returns or exchanges on earrings.

• Are there any fees associated with returns or exchanges?

We offer free returns and exchanges within the 7-day period. However, please note that the customer is responsible for the return shipping costs.

• How long does it take to process a return or exchange?

Once we receive your returned item, our team will inspect it to ensure that it meets our return policy requirements. If everything is in order, we will process your refund or exchange within 3-5 business days.

 

• What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact our customer support team immediately and will arrange for a replacement. 

• Can I cancel my order?

If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled.

• How can I contact your customer support team?

You can reach our customer support team by emailing hello@shinebrightph.com or in our social media accounts. We strive to respond to all inquiries within 24 hours.

• Do you offer international returns or exchanges?

Currently, we only offer returns and exchanges within the Philippines. If you are an international customer and have any issues with your order, please contact our customer support team for further assistance.

 

If you have any other questions or concerns, please don't hesitate to reach out to our customer support team. We are here to help! ✨